We give our customers the option to opt-out from our marketing contacts such as direct mail. If you have any questions or concerns about the collection, use or disclosure of your personal information held by us, call 1-877-704-FUEL (3835).
Web Visitor and Prospective Customer Information
We don’t collect sensitive personally identifiable information from visitors to www.fourpointsoil.com (the “Site”). We don’t knowingly probe visitor’s computers for personal information. We do collect visitor’s Internet technical statistics, including IP addresses, referrers, the type of browser, type of workstation and other non-personally identifying information. With this information, we may gain insight into how visitors find us on the Internet, and may use the information to improve our services to visitors and users. Prospective customers may provide personal information to us, including name, postal address and phone number.
Four Points collects various personal information about its customers as part of its routine business operations, including, but not limited to:
- ordinary business transactions, such as fuel deliveries and payments.
- credit information from third party bureaus.
- social security information.
- name, billing and delivery addresses and other contact information, including mobile and home phone.
- credit card or bank debit card information, including expiration date and security code.
- characteristics of heating and system used.
- other information incident to the provision of fuel.
A customer’s credit card information will be used only to process his or her transactions with us.
This information may be collected via our Site, in print application or other forms by phone or in person. We record our calls with prospective and actual customers, and confirm before doing so that we have permission to do so.
Each customer may review and correct personally identifiable information we collect about that registered user, whether or not this information is delivered or collected through the Site.
Use of Personal Information
Four Points is committed to communicating in meaningful ways that we feel will be to the advantage of customers and prospective customers. We also use the personal information provided by a customer for our own research, advertising and marketing purposes, including sending information by postal and electronic mail information about products and services offered by us and by other companies that we think you will be interested in. For instance, our marketing materials may include tips for heating and cooling, or suggestions on how best to manage a Four Points account.
You can instruct Four Points at any time not to use your personally identifiable information for marketing and educational purposes by contacting us at Customer Service at -877-704-FUEL (3835). You may opt out of receiving any e-mail messages from us about products and services by clicking the unsubscribe link provided in the email. Please provide sufficient detail in the message for us to process your request to unsubscribe from a particular mailing. When calling, please provide your Four Points account number if you are a customer.
Information We Disclose to Others
Other than to our own service suppliers (marketing, Site, advertising and other vendors, and our financial and legal advisors), we disclose personally identifiable information to third parties only with your permission, or when Four Points cooperates with governmental authorities, such as to respond to subpoenas or other legitimate inquiries, in connection with a stolen credit or bank card, identity theft, fraud or other criminal investigation, or otherwise, in accordance with the procedures prescribed by relevant laws, or in connection with a purchase, sale or merger of our company or certain assets (including a sale while in bankruptcy). We may disclose to third parties aggregated non-personally identifiable information collected from visitors to the Site and from our customers and prospective customers.
Cookies and Standard Web Practices
Sensitive information about customer accounts is not transmitted by us to you via electronic mail. Our Site visitors and customers are reminded that e-mail is not a secure transmission method, and should not be used to exchange private information with Four Points, especially account numbers and passwords.
If we suspect there is a security breach or other unauthorized activity involving your personal information, we may post a notice on our Website, in the media, or try to contact you using your email or postal address or telephone.
Privacy At Other Sites
When we provide links to other websites that we believe you may find useful, be advised that when you visit those websites, you will be operating under their individual privacy policies. We encourage you to carefully review their respective privacy policies as we are not responsible for their content or their privacy practices.
To achieve any of the purposes listed above, Four Points may contact you by telephone, e-mail, regular mail, courier, facsimile, wireless message, or other reliable medium. You may opt-out of any specific medium of correspondence by informing Four Points of your preference. Four Points may require certain correspondence to be sent via a particular medium or verified by signature to enhance security or to comply with applicable laws.
Four Points, 1701 Sherman Ave, Pennsauken, NJ 08110.